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Mayor of London

Taxi & private hire licensing

Personal details we hold

  • Name
  • Address
  • Date of birth
  • Telephone number and email address (if supplied)
  • DVLA or driving licence
  • Photographs
  • Referees' details
  • Certificate of good conduct (where required)
  • Proof of identification
  • Proof of right to work in UK
  • Topographical Skills Assessment certificate
  • Records from the Knowledge of London assessments and tests
  • Completed medical forms and any supporting medical information from GPs or specialists
  • Vehicle registrations
  • Outcomes of Criminal Records Bureau (CRB) checks
  • Details of traffic offences
  • Complaints made about drivers or operators

Length of time information is held

The retention period for personal data relating to taxi and private hire vehicles (ie vehicle registration marks and details of registered keepers) is seven years after a vehicle stops being licensed.

How to access your personal data

You can submit a subject access request for a copy of your full file (there is a £10 fee), however if you need a copy of a specific document, we may be able to provide this for free upon receipt of a written request. To request personal data held by TfL Taxi and Private Hire, please write to:

Licensing Support Team
Transport for London - Taxi and Private Hire
Palestra
197 Blackfriars Road
London SE1 8NJ

Taxi and Private Hire Subject Access Request form

PDF 44KB

Sharing information with third parties

We may share information with third parties in very limited circumstances.

We share licensing information with our subsidiaries and service providers for the purposes of administration and licensing, including vehicle inspections.

At our discretion, we may disclose personal data in response to valid requests from the police, other law enforcement agencies, solicitors and local authorities for prevention and detection of crime purposes. This is permitted by the Data Protection Act (DPA).

We may also disclose personal data if required to do so by law, for example to the Audit Commission in relation to the National Fraud Initiative. The DPA allows us to do this where the request is supported by evidence of the relevant legislation which requires the disclosure, or a court order.

Some information will also be made available on the public registers and our licence checker service.

Your name and contact details may be disclosed to external research companies conducting research amongst licensees on TfL's behalf, as described in the Privacy Notice below. We won't share any data with external companies for market research purposes.

Privacy notice

Transport for London (TfL) its subsidiaries and service providers will use your personal information (including any references to your health, ethnic origin, nationality, or previous criminal convictions), for the purpose of assessing your application, administering the licensing regime, and equal opportunities monitoring. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998.

Your name, badge/licence number and the status, start/expiry date of your licence may be made available on request or on a register for public inspection. If you have licensed a vehicle, the vehicle registration mark, licence number and expiry date may also be made available in the same way.

We may share your information with the Driver and Vehicle Licensing Agency (DVLA), Home Office Immigration Enforcement, Motor Insurer’s Bureau (MIB), Vehicle and Operator Services Agency (VOSA), local authorities and other relevant organisations for the purposes of assessing your application and continuing fitness to hold a licence. In certain circumstances, TfL may also share your personal information with the police and other agencies for the purposes of the prevention and detection of crime.

Information obtained by the police about criminal offences committed by taxi/private hire drivers or operators, may be disclosed to TfL and used by TfL to refuse, suspend or revoke a taxi or private hire driver, operator or vehicle licence. TfL may inform the police of any decision to refuse, suspend or revoke a licence and information about drivers whose licence has been revoked following a conviction for touting may be published on the TfL website for a period of up to 11 months.

Your name and contact details may be disclosed to an external research company to conduct research amongst licensees on TfL’s behalf. This research will be related to TfL’s responsibilities for licensing, regulation, and integration between taxis/private hire services and other elements of the transport system. Your details will not be used for any marketing or other research activities.

Taxi and Private Hire Vehicle Licensing Privacy

Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purpose of administering the licensing and inspection regime for taxis and private hire vehicles. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998.

TfL may validate information relating to yourself, your vehicle, and/or your vehicle insurance with a number of other organisations including the Driver and Vehicle Licensing Agency (DVLA), the Vehicle and Operator Services Agency (VOSA) and the Motor Insurers Bureau (MIB).

You may appoint a third party to manage the vehicle inspection process on your behalf, and where this is the case, you understand and agree that:

  • They may provide information about you and/or your vehicle to TfL for the purpose of the vehicle inspection
  • They may receive the results of any validation checks carried out at TfL's request
  • TfL may share or request other information about you and/or your vehicle with them where necessary for the inspection process

In certain circumstances, TfL may also share your personal information with the police and other law enforcement agencies for the purposes of the prevention or detection of crime.