Anyone who wants to accept private hire bookings must be licensed as a private hire operator. By using a licensed operator, passengers can have confidence that the driver and vehicle are also licensed by us.
When you think of private hire operators you usually think of minicab
offices on the high street. However, there are many different kinds of
- Those who only cater for social events such as prom, hen and stag nights and corporate events
- One person operations offering a chauffeur service
- Individuals whose principle work is as a tour guide
- Operators who only do contract work, for example school runs for a local council
Types of licence
Whatever type of private hire service you intend to provide you will
need to be licensed by us before you start operating. Anyone who
receives payment for taking bookings or supplying drivers for hire
without an operator's licence is breaking the law and may be prosecuted.
There are two types of operator's licence: 'small' and 'standard'.
Small - You can use a maximum of two licensed private hire vehicles for bookings.
Standard - There is no restriction on the number of licensed private hire vehicles you can use for bookings.
You cannot convert a small operator's licence to a standard operator's licence, so think carefully about which type of licence you require
Before applying for a Private Hire Operator's licence, you should download the operator's licence guidance notes below.
Premises and planning permission
Before you apply for a licence, you must have:
- At least one 'operating centre' in London. This is the premises
where you will take bookings. Your operating centre could be an office, a
unit in the high street or your home address. For addresses outside
Greater London, you must obtain a licence from the local council
- Proof of planning permission or a certificate of lawful use for your
proposed premises from your local authority. Where planning permission
isn't required, you must provide written confirmation (email or letter)
from the local authority. The document must be clearly linked to the
address of the proposed premises. Any breach of planning legislation
could lead your council to take enforcement action against you
- If the operating centre's primary use is for another business,
you'll need to provide further information about the operating centre.
Please see our guidance notes for more information on this
- A fixed landline telephone number for bookings. A licence cannot be issued without this
You will need to pay a fee when you apply for a licence. There are two elements to the total cost of an application.
|Licence application fee (non-refundable)||£838||£838|
|Grant of licence fee (five-year licence)||£650||£1988|
How to apply
Once you have read the guidance notes and believe that you can meet
all of the required criteria, you can make an application to be
Application forms and guidance
The application pack contains:
- A covering letter with details about the application process
- A PHV/101 application form, a PHV/103 personal declaration form and a PHV/108 operating centre information form (see below)
Your application must contain:
- A completed PHV/101 application form (below)
- PHV/103 personal declaration form completed for each individual associated with the application (below)
- PHV/108 operating centre form completed for every operating centre (below)
- The correct fee (pay by banker's draft, bank or building society cheque, credit or debit card)
- Evidence of planning permission for proposed operating centre(s)
Send completed applications to:
PHV Operator Licensing
TfL London Taxi and Private Hire
Palestra - 4th Floor (Green Zone)
197 Blackfriars Road
London SE1 8NJ
Your operator's licence lasts for five years. You need to apply for a new licence before your current one runs out.
Apply for a renewal or variation.